Returns & Exchanges

At CYCPLUS, we are dedicated to ensuring your cycling experience is top-tier; if you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery.

1

Initiate Your Request

Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack your CYCPLUS device in its original packaging, including all accessories, manuals, and the provided RMA form.

3

Ship the Item

Affix the shipping label to the package and drop it off at your nearest authorized carrier location, ensuring you retain the tracking information.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing